tekkabaji Privacy Policy

1 Information We Collect

1.1 Information You Provide Directly

When you register a tekkabaji account, make a deposit, request a withdrawal, or contact our support team, you voluntarily provide us with certain personal information. The categories of data collected at registration and during account use include:

• Identity data: Full legal name, date of birth, gender, and nationality as it appears on your official identification document.
• Contact data: Email address, mobile phone number, and residential address including city, district, and postal code.
• Identity verification documents: National Identity Card (NID), passport, driving licence, or other government-issued photo ID submitted during the KYC process.
• Financial data: Mobile financial service account details (bKash, Nagad, Rocket, Upay), bank account details, and card details (Visa, Mastercard) used for deposits and withdrawals.
• Communications data: Records of your correspondence with the tekkabaji support team, including chat logs and email exchanges.

1.2 Information Collected Automatically

When you access the tekkabaji platform, certain technical data is collected automatically by our servers and analytics systems. This includes:

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, features accessed, games played, bet history, session duration, clicks, and navigation paths within the platform.
• Transaction data: A complete record of all deposits, withdrawals, bets placed, casino game rounds, and bonus activations associated with your account.
• Location data: Approximate geographic location derived from your IP address. We do not access precise GPS location without explicit consent.
• Cookie data: Information stored via cookies and similar tracking technologies as described in Section 5 of this Policy.

1.3 Information from Third Parties

In limited circumstances, tekkabaji may receive personal data about you from trusted third-party sources, including payment processors (to verify transaction legitimacy), identity verification service providers (to complete KYC checks), and fraud detection partners. Any third-party data is handled with the same standard of care as data you provide directly.

2 How We Use Your Data

tekkabaji uses your personal data exclusively for the purposes described in this Policy. The table below summarises the primary use cases and the data categories involved.

tekkabaji does not use your personal data for automated decision-making that produces significant legal or similarly significant effects without a human review process. If you have concerns about any automated process affecting your account, contact our support team.

3 Legal Basis for Processing

tekkabaji processes your personal data only where a valid legal basis exists. The principal legal bases we rely upon are as follows:

3.1 Contractual Necessity

Processing your identity data, contact data, and financial data is necessary to perform the contract between you and tekkabaji — specifically, to create and manage your account, process transactions, and deliver the platform's services. Without this processing, tekkabaji could not provide its services to you.

3.2 Legal Obligation

Certain processing activities — particularly age verification, identity verification (KYC), anti-money laundering (AML) checks, and the retention of transaction records — are required by applicable law. tekkabaji must carry out this processing regardless of your individual preferences, as it is mandated by regulatory requirements.

3.3 Legitimate Interests

tekkabaji processes device data, usage data, and location data on the basis of legitimate interests, specifically to prevent fraud, ensure platform security, detect suspicious activity, and improve the quality of our services. We have assessed that these interests do not override your fundamental privacy rights.

3.4 Consent

Where we send you direct marketing communications or deploy non-essential cookies, we do so only on the basis of your explicit consent. You may withdraw your consent at any time by updating your communication preferences in your account settings or by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

4 Data Sharing and Disclosure

tekkabaji does not sell, rent, or otherwise commercially disclose your personal data to any third party. We share your data only in the limited circumstances described below, and only to the minimum extent necessary.

4.1 Service Providers and Processors

We engage carefully selected third-party service providers to assist in operating the tekkabaji platform. These providers act as data processors under our instruction and are contractually prohibited from using your data for any purpose other than providing the agreed service. Categories of service providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard gateway partners
• Identity verification and KYC service providers
• Fraud detection and cybersecurity partners
• Cloud hosting and infrastructure providers
• Customer support platform providers
• Analytics platform providers (aggregated, anonymised data only)

4.2 Game Software Providers

When you play a game from a third-party provider — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi — limited technical data (such as a session token and anonymised player identifier) may be shared with that provider solely for the purpose of delivering and auditing the game session. No directly identifiable personal data is shared with game studios beyond what is operationally necessary.

4.3 Legal and Regulatory Disclosure

tekkabaji may disclose your personal data to competent authorities, courts, or regulatory bodies when required to do so by applicable law, court order, or regulatory instruction. We will notify you of any such disclosure to the extent permitted by law.

4.4 Business Transfers

In the event that tekkabaji undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified prior to your data becoming subject to a materially different privacy policy.

5 Cookies and Tracking Technologies

5.1 What Are Cookies

Cookies are small text files placed on your device by a website you visit. They serve a variety of functions, from keeping you logged in to helping us understand how users interact with the tekkabaji platform. We also use similar technologies such as local storage objects and session storage.

5.2 Types of Cookies We Use

5.3 Managing Cookies

You may adjust your cookie preferences through your account settings or by configuring your browser to block or delete cookies. Please note that disabling strictly necessary cookies will impair core platform functionality, including the ability to remain logged in. Disabling analytics or marketing cookies will not affect your ability to use the tekkabaji platform. Most modern browsers provide granular cookie controls under their privacy or security settings menus.

6 Data Retention

tekkabaji retains your personal data for the minimum period necessary to fulfil the purposes described in this Policy, after which data is securely deleted or anonymised. The principal retention periods are summarised below.

• Account and identity data: Retained for the duration of your account and for a period of five (5) years after account closure, as required for AML compliance and dispute resolution.
• Transaction data: Retained for a minimum of five (5) years in accordance with financial record-keeping obligations.
• KYC documents: Retained for five (5) years from the date of verification or five (5) years after account closure, whichever is later.
• Communications data (support logs): Retained for two (2) years from the date of the last interaction.
• Usage and analytics data: Retained in anonymised, aggregated form for up to three (3) years for platform improvement purposes.
• Marketing consent records: Retained for the period during which you remain subscribed plus two (2) years after unsubscription, for audit purposes.

When retention periods expire, data is deleted from active systems and queued for secure destruction from backup systems within 90 days. Some data may be retained longer if required by a specific legal hold, court order, or ongoing investigation.

7 Your Privacy Rights

As a tekkabaji player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our privacy team at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 days.

7.1 Right to Access

You have the right to request a copy of the personal data tekkabaji holds about you, along with information about how it is being used. We will provide this information in a structured, commonly used format.

7.2 Right to Rectification

If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (such as updating your mobile number or email address) can be made directly from your account settings.

7.3 Right to Erasure

You may request that tekkabaji delete your personal data in certain circumstances — for example, when the data is no longer necessary for the original purpose, or when you withdraw consent and no other legal basis applies. Please note that erasure requests may be limited by legal retention obligations, such as the requirement to retain transaction records for five years.

7.4 Right to Restriction of Processing

You have the right to request that we restrict the processing of your personal data in circumstances where you contest its accuracy, object to processing, or require the data to be retained for a legal claim even where it would otherwise be deleted.

7.5 Right to Data Portability

Where processing is based on your consent or contractual necessity and is carried out by automated means, you may request that your personal data be provided to you in a portable, machine-readable format (such as JSON or CSV) so that you may transfer it to another service provider.

7.6 Right to Object

You have the right to object to processing carried out on the basis of legitimate interests, including profiling for direct marketing purposes. Upon receipt of a valid objection, tekkabaji will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests.

8 Data Security

8.1 Technical Safeguards

tekkabaji implements industry-standard technical security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• Transport Layer Security (TLS 1.3) for all data in transit between your device and our servers
• AES-256 encryption for sensitive data stored in our databases
• Bcrypt hashing for all account passwords — passwords are never stored in recoverable form
• Multi-factor authentication (MFA) options for player accounts
• Continuous intrusion detection and anomaly monitoring systems
• Regular third-party penetration testing and security audits
• Strict access controls: staff access to personal data is limited to those with a legitimate operational need

8.2 Organisational Safeguards

Beyond technical measures, tekkabaji operates internal data governance procedures including mandatory data protection training for all staff, documented data processing agreements with all third-party processors, a formal incident response plan, and a designated privacy contact point responsible for overseeing compliance with this Policy.

8.3 Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, tekkabaji will notify affected players without undue delay and will take immediate steps to contain and remediate the breach. Notification will be sent to the email address associated with your registered account.

9 Children's Privacy

The tekkabaji platform is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from any person under the age of 18. Our registration process includes an age declaration step, and we conduct age verification checks as part of the KYC process for all accounts.

If tekkabaji becomes aware that personal data has been collected from a person under 18 without verified parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on the tekkabaji platform, please contact us immediately at [email protected].

We strongly encourage parents and guardians to supervise their children's online activity and to make use of parental control tools available through internet service providers and device operating systems to prevent access to gambling websites. 18+ Only.

10 Policy Updates and Contact

10.1 Updates to This Policy

tekkabaji reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or regulatory guidance. When material changes are made, we will revise the "Last Updated" date at the top of this document and, where appropriate, notify registered players via email or an in-platform notification. We encourage you to review this Policy whenever you access the platform to stay informed about how we protect your data.

10.2 Relationship to Other Policies

This Privacy Policy should be read together with the Terms & Conditions and the Responsible Gaming Policy, both of which are published on the tekkabaji website and form part of the overall agreement between you and the platform. In the event of any conflict between this Privacy Policy and those documents on a matter of data privacy, this Privacy Policy shall prevail.

10.3 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tekkabaji handles your personal data, please contact our privacy team using the details below. Our English-speaking support staff are available 24 hours a day, 7 days a week, and aim to respond to privacy-related enquiries within 2 business days.

• Email: [email protected] (please include "Privacy Policy" in the subject line)
• Platform: tekkabaji — Bangladesh's trusted online betting and casino platform
• Support hours: 24/7, Bangladesh Standard Time (BST, UTC+6)